Sample interview questions: Can you provide an example of a time when you successfully managed a crisis situation within the rooms division department?
Sample answer:
During the peak season, our hotel experienced a sudden surge in demand due to a large convention in the city. We were fully booked and had a long waitlist of guests.
One evening, a group of 15 guests arrived at the hotel without a reservation. They were part of a wedding party that had been booked at another hotel, but their rooms had been double-booked. The other hotel was unable to accommodate them, and they were desperate for a place to stay.
As the Rooms Division Manager, I immediately recognized the potential for a crisis situation. We were at full capacity, and there were no available rooms in the hotel. However, I knew that we could not turn away these guests, especially since they were part of a wedding party.
I quickly assessed the situation and came up with a solution. I spoke to the group leader and explained that we were fully booked, but that I would do everything in my power to find them accommodations. I offered to contact other hotels in the area to see if they had any avail… Read full answer
Source: https://hireabo.com/job/11_0_14/Rooms%20Division%20Manager