Sample interview questions: Can you describe a time when you had to handle a situation where a client’s travel booking was double-booked?
Sample answer:
- Acknowledge the mistake promptly. As soon as you discover the double-booking, reach out to the client immediately to apologize for the error. Be honest and transparent about what happened, and take responsibility for the mistake.
- Offer a solution. Work with the client to find a new flight or accommodation that meets their needs. If the original booking was more expensive than the new one, offer to refund the difference. If the new booking is more expensive, be prepared to absorb the cost or offer a discount.
- Be proactive in communicating with the client. Keep the client updated on the status of their booking and any changes that are made. Respond promptly to their emails and phone calls, and be available to answer their questions.
- Document the situation. Keep a record of all communication with the client, as well as any changes that are made to their booking. This will help you to track the situation and ensure that the client is satisfied with the resolution.
- Learn fr… Read full answer