Sample interview questions: Can you describe a time when you had to resolve a customer’s booking error or mistake?
Sample answer:
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Acknowledge the customer’s frustration:
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Express empathy for the situation and apologize for any inconvenience caused.
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Listen actively to understand the issue:
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Ask clarifying questions to gather all relevant information.
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Propose and explain options to resolve the error:
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Offer alternative flights, accommodations, or tour options that address the customer’s needs.
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Clearly communicate the implications of each option, including any additional costs or chang… Read full answer