Sample interview questions: Can you provide an example of a time when you successfully resolved a guest’s request for a specific type of room amenities or features?
Sample answer:
“Yes, I can provide an example of a time when I successfully fulfilled a guest’s request for a specific type of room or feature perfectly. “
“It was during my tenure as the [Name of the job title] at the [Name of the hotel], recognized for its standards of hospitality and service excellence.”
“One day, we had a guest who was celebrating their wedding anniversary. They had booked a standard king-size room but wanted to surprise their spouse with a more spacious and celebratory suite.”
“The guest called the hotel in the morning, and they told me that they planned to check in that evening. I checked their reservation and saw that there were no such special requests.”
“The guest politely yet charmingly told me that they will be celebrating their wedding anniversary, and they were looking for a spacious and comfortable suite, to enjoy and spend some quality time together.”
“I explained that we had a few such sp มีtes available. The guest asked for a room with a king-size bed or two twins and a functional full or half-size bed (for their pet). The guest was also open to rooms with other bed types.”
“I checked the real-time inventory and found that we had only one king-size bed suite available. I informed the guest about the options, and the guest pick… Read full answer