Sample interview questions: How do you handle customer complaints or challenging situations?
Sample answer:
- Acknowledge the customer’s concern promptly and empathetically. Let the customer know that you understand their complaint and that you are sorry for any inconvenience they have experienced.
- Listen attentively to the customer’s complaint. Do not interrupt the customer while they are explaining their complaint. Allow them to fully express their concerns.
- Repeat the customer’s complaint back to them. This shows that you have been listening and that you understand their concerns.
- Apologize for the inconvenience. Even if you do not believe that the customer is justified in their complaint, it is important to apologize for any inconvenience they have experienced.
- Take responsibility for the problem. Do not blame others for the problem. Instead, take responsibility for resolving the issue.
- Offer a solution to the problem. The solution should be something that is fair to both the custo… Read full answer
Source: https://hireabo.com/job/11_0_4/Food%20and%20Beverage%20Manager