Sample interview questions: How do you handle employee performance issues or conflicts within the team?
Sample answer:
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Address Issues Promptly:
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Don’t let minor issues fester. Schedule a private meeting to address concerns promptly, fostering an open and honest communication culture.
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Stay Objective:
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Approach performance issues or conflicts impartially. Gather facts, listen actively, and maintain a professional demeanor throughout the conversation.
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Focus on the Behavior, Not the Individual:
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Frame the discussion around specific behaviors, actions, or events rather than criticizing the employee as a person. This promotes a constructive conversation.
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Use “I” Statements:
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Express concerns using “I” statements to convey your perspective without sounding accusatory. For example, say, “I’ve noticed a decline in your productivity recently, and I’d like to understand why.”
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Clarify Expectations:
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Ensure that employees clearly understand their roles, responsibilities, and performance expectations. If necessary, provide additional training or resources to help them improve.
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