Sample interview questions: How would you handle a situation where a passenger is requesting a seat change due to personal reasons?
Sample answer:
- Acknowledge the passenger’s request: Begin by expressing empathy and understanding.
- Inquire politely: Ask about the passenger’s specific reasons for the seat change. This will help you understand the urgency and assess if it can be accommodated.
- Check availability: Determine if there are any available seats that meet the passenger’s needs. If available, proceed to accommodate the request.
- Explain the policy: If a seat change is not possible due to operational reasons (e.g., weight and balance, safety concerns), explain the policy politely and clearly.
- Explore alternative solutions: If a seat change is not fea… Read full answer