Sample interview questions: How would you handle a situation where a passenger is experiencing anxiety due to fear of flying in turbulent weather conditions?
Sample answer:
- Approach the passenger with empathy and understanding:
- Acknowledge their fear and let them know that it’s normal to feel anxious during turbulence.
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Reassure them that you and the crew are doing everything possible to ensure their safety.
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Provide factual information:
- Explain the science behind turbulence and why it’s a common occurrence during air travel.
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Share statistics about the safety of air travel to help them understand the low risk of an accident.
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Offer coping mechanisms:
- Suggest relaxation techniques, such as deep breathing and meditation, to help them manage their anxiety.
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Provide them with distractions, such as reading material, music, or movies, to take their mind off of the turbulence.
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Provide assurance and reassurance:
- Stay by their … Read full answer