Sample interview questions: Can you provide examples of how you have managed customer expectations regarding the level of physical exertion required for adventure tours?
Sample answer:
-
Clear and upfront communication: Prior to the tour, I provide detailed information about the physical demands of the activity. This includes the expected level of exertion, the terrain that will be covered, and any special skills or equipment that may be required. I also encourage participants to ask questions and express any concerns they may have.
-
Tailoring tours to individual needs: I take the time to assess the fitness level and experience of each participant. Based on this assessment, I make recommendations for activities that are appropriate for their abilities and interests. I also offer modifications or alternative options for those who may need them.
-
Providing thorough training and instruction: Before embarking on the tour, I provide comprehensive training and instruction on how to use equipment properly and safely. I also go over the route and any potential hazards that may be encountered. This helps participants feel confident and prepared, reducing the likelihood of accidents or injuries.
-
Offering encouragement and support: Throughout the tour, I provide encouragement and support to participants. I cheer them on, help them overcome challenges, and celebrate their accomplishments. This helps to keep participants mot… Read full answer
Source: https://hireabo.com/job/11_1_9/Adventure%20Tourism%20Guide