Sample interview questions: How do you handle confidential guest information?
Sample answer:
Maintaining Confidentiality of Guest Information
As a Front Desk Manager, I prioritize the safeguarding of guest information and adhere to strict confidentiality protocols.
1. Security Measures:
- Implement electronic access controls to guest records, limiting access only to authorized staff.
- Regularly change passwords and monitor staff activity logs to prevent unauthorized access.
- Secure physical documents and shred them properly once obsolete.
2. Staff Training:
- Provide comprehensive training to new and existing staff on confidentiality policies and procedures.
- Emphasize the importance of maintaining guest privacy and respecting their right to confidentiality.
- Establish clear guidelines for handling sensitive information, such as passport details, credit card numbers, and medical conditions.
3. Incident Response:
- Create a plan for handling guest information breaches to minimize their impact.
- Report any unauthorized access or disclosure immediately to management and the relevant authoritie… Read full answer
Source: https://hireabo.com/job/11_0_1/Front%20Desk%20Manager