Sample interview questions: How do you handle situations where a guest requires immediate medical assistance or emergency services?
Sample answer:
In situations where a guest requires immediate medical assistance or emergency services, it is crucial for a Front Desk Manager to remain calm, composed, and act swiftly. Firstly, I would assess the severity of the situation by asking the guest about the nature of their emergency or medical condition. It is essential to demonstrate empathy and assure the guest that we will take all necessary steps to assist them.
Next, I would immediately contact the appropriate emergency services, such as calling an ambulance if the situation requires immediate medical attention. Simultaneously, I would inform the hotel’s security team or manager so that they can assist in coordinating the response and ensuring the safety and privacy of the guest.
While waiting for the emergency services to arrive, I would provide any necessary initial aid or support to the guest, if within my capabilities and training. It’s important to remain with the guest, offering reassurance and comfort during this stressful time, and keeping them updated on the progress of the emergency response.
Additionally, I would gather essential information from the guest, such as their name, room number, and contact details, to ensure proper communication with their family, travel insurance, or med… Read full answer
Source: https://hireabo.com/job/11_0_1/Front%20Desk%20Manager