Sample interview questions: How do you handle situations where a guest requests assistance with arranging floral or gift deliveries?
Sample answer:
Steps to Handle Requests for Floral or Gift Deliveries:
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Acknowledge the request: Greet the guest warmly and acknowledge their request for assistance.
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Gather details: Ask the guest for specific information about the delivery, including the type of flowers or gift, the recipient’s name and address, and the desired delivery time.
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Check availability: Contact the hotel’s preferred florist or gift shop to confirm availability and pricing.
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Confirm with the guest: Relay the availability and pricing information to the guest and ensure their satisfaction with these details.
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Collect payment: Process the guest’s payment for the delivery and provide a receipt for their records.
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Place the order: Contact the florist or gift shop to place the order, providing all necessary details.
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Source: https://hireabo.com/job/11_0_1/Front%20Desk%20Manager