Sample interview questions: How do you handle situations where a guest requests assistance with arranging golf or other sports activities?
Sample answer:
- Listen Attentively and Identify the Guest’s Needs:
- Engage actively with the guest to understand their preferences, skill level, and desired experience in golf or other sports.
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Ask questions to gather specific details about the type of activity, preferred course or facility, and any special requests they may have.
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Provide Clear and Comprehensive Information:
- Offer comprehensive information about the available golf courses or sports facilities in the area, including their specialties, amenities, and booking policies.
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Provide detailed directions, maps, or transportation options to help the guest reach the desired location conveniently.
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Assist with Reservations and Arrangements:
- Make reservations for tee times, court reservations, or participation in specific sports activities based on the guest’s preferences and availability.
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Coordinate any special requests, such as equipment rental, group discounts, or personalized experiences, with the relevant facility or service provider.
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Offer Personalized Recommendations:
- If the guest is unfamiliar with the local golf courses or sports facilities, offer personalized suggestions based on their skill level, desired atmosphere, or specific interests.
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Recommend highly-rated or popular courses or activities that align with the guest’… Read full answer
Source: https://hireabo.com/job/11_0_1/Front%20Desk%20Manager