Sample interview questions: How do you handle situations where a guest requests assistance with renting or accessing hotel facilities, such as conference rooms or fitness centers?
Sample answer:
- Acknowledge and Listen:
- Approach the guest with a genuine smile and a warm greeting.
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Actively listen to their request, ensuring you understand their specific needs and preferences.
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Gather Information:
- Inquire about the details of their request, including the desired date, time, duration, and any special requirements for the facility.
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Ask for their contact information to keep them updated and ensure smooth communication.
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Check Availability:
- Access the reservation system or consult with the relevant department to check the availability of the requested facility.
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Inform the guest about the availability status promptly.
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Provide Options:
- If the requested facility is unavailable, offer alternative options or similar amenities that might suit their needs.
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Clearly explain the features and availability of these alternatives.
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Explain Policies and Fees:
- Inform the guest about any policies, restrictions, or fees associated with renting the facility.
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Provide clear explanations and ensure they understand any additional charges or terms.
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Offer Personalized Service:<... Read full answer
Source: https://hireabo.com/job/11_0_1/Front%20Desk%20Manager