Sample interview questions: How do you handle situations where a guest requests assistance with special dietary needs or preferences?
Sample answer:
- Acknowledge the Guest’s Needs:
- Listen attentively to the guest’s requests and preferences, ensuring you fully understand their dietary restrictions or preferences.
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Express empathy and genuine concern for their well-being.
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Gather Information:
- Inquire about the specific details of their dietary needs, such as allergies, intolerances, or preferences (e.g., vegan, gluten-free, low-carb).
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Ask about any preferred alternatives or substitutes they would like to have available.
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Communicate with the Kitchen Staff:
- Relay the guest’s dietary needs to the kitchen staff immediately.
- Ensure the kitchen team understands the importance of accommodating the guest’s requests accurately and safely.
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Discuss any special preparation instructions or modifications required.
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Offer Alternative Menu Options:
- Provide the guest with a modified menu or list of available dishes that cater to their dietary restrictions or preferences.
- Highlight any dishes that can be easily adapted to meet their needs.
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Offer suggestions for suitable alternatives if their preferred choices are not available.
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Ensure Proper Labeling:
- Clearly label all modified dishes or menu items with the specific dietary restriction or preference.
- Consider using different colored plates or flags to indicate special dietary needs.
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Inform the serving staff to communicate the special dietary needs to the guest upon serving.
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Regularly Check-In with the Guest: Read full answer
Source: https://hireabo.com/job/11_0_1/Front%20Desk%20Manager