Sample interview questions: Can you describe your experience in managing front desk staff during periods of significant construction or infrastructure projects?
Sample answer:
- Dealt with the construction of a new wing to the hotel, resulting in increased occupancy and revenue.
- Coordinated with the construction team to ensure minimal disruption to guest experience.
- Trained front desk staff on how to handle guest inquiries and complaints related to the construction project.
- Developed a communication plan to keep guests informed about the construction project and any potential inconvenience.
- Provided additional training to front desk staff on how to upsell hotel services and amenities to guests who may be inconvenienced by the construction project.
- Implemented a system to track g… Read full answer
Source: https://hireabo.com/job/11_0_1/Front%20Desk%20Manager