Sample interview questions: How do you ensure that reservations are processed in a timely manner?
Sample answer:
- Implement an automated reservation system: This will streamline the reservation process, reduce errors, and improve efficiency.
- Establish clear reservation policies and procedures: This will ensure that all reservations are handled consistently and fairly.
- Train staff on reservation procedures: This will ensure that staff is familiar with the reservation system and can process reservations quickly and accurately.
- Monitor reservation activity: This will help to identify any bottlenecks or areas for improvement.
- Communicate with guests promptly: This will help to build relationships with guests and ensure that they are satisfied with their experience.
- Use a reservation management system that is integrated with the hotel’s other systems: This will help to ensure that reservations are processed quickly and acc… Read full answer
Source: https://hireabo.com/job/11_0_11/Reservations%20Manager