Sample interview questions: How do you maintain a high standard of cleanliness and hygiene throughout the hotel?
Sample answer:
Maintaining High Standards of Cleanliness and Hygiene in a Hotel
Daily Operations:
- Establish a comprehensive cleaning schedule that covers all guest areas, public spaces, and back-of-house facilities.
- Assign specific areas of responsibility to each housekeeping team member and ensure they receive regular training.
- Use high-quality cleaning supplies and equipment, and adhere strictly to manufacturer’s instructions.
- Implement a daily inspection system to monitor the cleanliness of guest rooms, bathrooms, and all other areas.
Guest Room Hygiene:
- Thoroughly clean and disinfect all surfaces, including bedding, furniture, bathrooms, and appliances.
- Pay special attention to high-touch areas like doorknobs, switches, and remote controls.
- Use appropriate cleaning agents to control the spread of germs and allergens.
- Provide fresh linens and amenities daily to ensure a comfortable and hygienic experience for guests.
Public Areas and Common Spaces:
- Vacuum and mop floors regularly, including hallways, elevators, and common areas.
- Clean and disinfect all surfaces, such as tables, chairs, counters, and handrails.
- Place hand sanitizer stations throughout public areas for guest convenience and hygiene.
- Empty trash cans promptly and maintain a pest-free environment.
Back-of-House Fac… Read full answer
Source: https://hireabo.com/job/11_0_3/Housekeeping%20Manager