Sample interview questions: How do you handle situations where passengers are not complying with electronic device usage regulations?
Sample answer:
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Remain calm and professional: It is important to stay calm and polite, even if the passenger is becoming agitated. This will help to de-escalate the situation and make it more likely that the passenger will comply with the regulations.
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Explain the regulations: If the passenger is unaware of the regulations, explain them clearly and concisely. This may help to resolve the issue quickly and easily.
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Offer alternative solutions: If the passenger is unable to comply with the regulations, see if there is an alternative solution that can be offered. For example, you could offer to store the passenger’s electronic device for them until the flight is over.
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Be firm but fair: If the passenger still refuses to comply, you may need to be more firm. However, it is important to be fair and to avoid being confrontational. Ultimately, the decision of whether or not to take disciplinary action is up to the captain.
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Document the incident: If the passenger becomes disruptive or abusive, it is important to document th… Read full answer