Sample interview questions: How do you handle situations where passengers are requesting assistance with their immigration and customs procedures?
Sample answer:
- Provide clear and concise instructions. When passengers request assistance with immigration and customs procedures, I provide them with clear and concise instructions on what they need to do and where they need to go. I also make sure to answer any questions they may have.
- Be patient and understanding. I understand that immigration and customs procedures can be confusing and stressful for passengers. I am always patient and understanding when assisting passengers with these procedures, and I make sure to explain everything in a way that is easy to understand.
- Offer additional assistance. If a passenger is struggling to understand the instructions or needs additional assistance, I am always happy to provide it. I may help them fill out forms, accompany them to the immigration or customs desk, or even translate for them if necessary.
- Go the extra mile. I… Read full answer