Sample interview questions: How would you handle a situation where a customer’s flight is delayed and they might miss their connecting flight?
Sample answer:
- Reassure the customer: Express empathy and show concern for the inconvenience.
- Check flight status: Verify the delay and any potential impact on the connecting flight.
- Inform the customer: Communicate the flight delay and any estimated arrival time.
- Explore options: Discuss possible solutions with the customer, including:
- Changing to an earlier connecting flight on the same airline
- Rebooking on a later connecting flight to ensure enough layover time
- Arranging ground transportation to the connecting airport if the flight delay is significant
- Provide updates: Keep the customer informed of progress and any changes to the flight schedule.
- Offer alternatives: Suggest a… Read full answer