Sample interview questions: Can you provide an example of a time when you had to handle a client’s missed or delayed transfer during a custom tour?
Sample answer:
- Stay Calm and Assess the Situation:
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Maintain composure and gather information about the missed or delayed transfer.
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Apologize and Reassure the Client:
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Express sincere apologies for the inconvenience and assure the client that you are working to resolve the issue.
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Contact the Transfer Provider Immediately:
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Reach out to the transfer provider to understand the reason for the delay or missed transfer.
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Provide Immediate Alternatives:
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If possible, arrange for an alternative transfer option to ensure the client reaches their destination promptly.
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Maintain Open Communication:
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Keep the client informed throughout the process, providing upda… Read full answer
Source: https://hireabo.com/job/11_4_14/Custom%20Tour%20Planner