Sample interview questions: Can you describe a time when you had to handle a client’s travel-related emergency medical evacuation?
Sample answer:
-
During my tenure as a Travel Agent, I adeptly handled a situation involving a client’s urgent medical evacuation. Our client, a middle-aged female on a 12-day European tour, suddenly experienced severe abdominal pain during her stay in Rome, Italy.
-
Upon receiving the call from the tour guide about this medical emergency, I sprang into action. My first move was to connect with the client and assess her condition. Her symptoms pointed towards a possible gallstone complication, requiring immediate medical attention.
-
In collaboration with the tour operator and local healthcare providers, I made swift arrangements for emergency medical evacuation. We coordinated with the nearest well-equipped hospital and secured an air ambulance to swiftly transport the client to a specialized medical facility in Germany, renowned for its expertise in abdominal surgeries.
-
While the evacuation was in progress, I kept the client’s family informed at every stage. I ensured they had the contact details of hospital staff and provided updates on the patient’s condition and treatment progress.
-
Once the client was safely admitted to the German hospital, I continued to monitor her situation closely. I coordinated with the insurance company to expedite claim processing and assisted the family in arranging for necessary travel and accommodation to be close to their loved one.
-
As the client recovered, I provided ongoing support by relaying information between the family and the medical team. I also liaised with… Read full answer