Sample interview questions: Can you provide an example of when you had to handle a client’s travel-related health insurance claim?
Sample answer:
-
While working as a travel agent, I encountered a situation where a client required assistance with a travel-related health insurance claim. The client, a family of four, had purchased a comprehensive travel insurance policy through our agency before embarking on their international vacation. During their trip, one of the children suddenly fell ill and required hospitalization. The medical expenses incurred were substantial.
-
Upon receiving the news, I immediately got in touch with the client to express our concern and offer support. I guided them through the process of filing a claim with the insurance company, ensuring they had all the necessary documentation, including medical records, receipts, and a detailed account of the incident. I stayed in constant communication with the client, answering their queries and providing guidance throughout the process.
-
To expedite the claim … Read full answer