Sample interview questions: Can you provide an example of a time when you had to handle a difficult or demanding client?
Sample answer:
During my tenure as Sales Manager at the Grand Excelsior Hotel, I encountered a particularly challenging client, Ms. Emily Carter, who was dissatisfied with her recent stay. Ms. Carter was a renowned travel critic with a large following on social media, and her negative review had the potential to damage the hotel’s reputation.
Upon receiving her complaint, I promptly contacted Ms. Carter and arranged a meeting to address her concerns. During the meeting, I listened attentively to her grievances and acknowledged her frustrations. I refrained from interrupting or becoming defensive, instead focusing on understanding her perspective and identifying areas for improvement.
After thoroughly discussing her experience, I outlined the actions taken to resolve the issues raised. I explained that the hotel had upgraded her room category and provided complimentary amenities to compensate for the inconvenience she had experienced. Additionally, I implemented add… Read full answer