Sample interview questions: Can you provide an example of a time when you had to resolve a conflict within your sales team?
Sample answer:
One example of a conflict resolution within my sales team occurred when two team members had conflicting approaches to handling a potential client. One team member believed in a more assertive and direct approach, while the other preferred a more subtle and persuasive approach.
To address this conflict, I called a team meeting where I encouraged open and respectful communication. I allowed both team members to express their viewpoints and concerns. This created an atmosphere of collaboration and understanding, as each team member had an opportunity to explain their strategies and the reasoning behind them.
After listening to both perspectives, I facilitated a discussion where the team members were able to find common ground and identify the strengths of each approach. We collectively agreed that a combination of assertiveness and persuasion would likely yield the best results with this particular client.
To ensure a smooth resolution, I suggested that the team members collaborate on developing a tailored sales pitch, incorporating elements from … Read full answer