Sample interview questions: How do you ensure the hotel’s sales team is aware of any changes in rates, packages, or promotions?
Sample answer:
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Regular communication: Hold weekly or bi-monthly sales team meetings to discuss any updates, changes, or upcoming promotions. Provide clear and concise information, ensuring everyone has a thorough understanding.
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Centralized information hub: Establish a central platform or intranet where all rate, package, and promotion information is stored and easily accessible. Keep it updated in real-time to ensure the sales team has the most current details.
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Email notifications: Send out prompt email notifications to the sales team whenever there are changes or updates. Highlight key changes and provide links to relevant resources for further clarification.
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Training and development: Conduct regular training sessions to educate the sales team on new rates, packages, and promotions. Provide hands-on demonstrations and role-playing exercises to reinforce understanding and enhance their selling abilities.
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Incentives and recognition: Reward the s… Read full answer