Sample interview questions: Can you provide an example of a time when you had to handle a difficult negotiation related to contract terms or pricing for a long-term corporate account or partnership?
Sample answer:
• In my previous role at the Hilton, I handled a complex negotiation involving a multi-year contract with a Fortune 500 company.
• The company was seeking a significant discount and additional amenities, and the initial offer was not within our organization’s parameters.
• I meticulously assessed the potential impact on our property’s profitability while prioritizing the importance of fostering a long-term relationship with such a prestigious client.
• I conducted thorough research and gathered data to support my position, including historical data about the client’s revenue contribution and analysis of the competitive landscape.
• I approached the negotiation with a transparent and collaborative attitude, actively listening to the client’s concerns and presenting our position clearly and assertively.
• I skillfully employed negotiation techniques, such as active listening, empathy, and problem-solving, to find creative solutions that addressed both parties’ needs.
• Through strategic concessions and value-added proposals, I successfully navigated the negotiation and secured a favorable agreement that exceeded our original financial targets while maintaining the client’s satisfaction.
• This successful negotiation resulted in a multi-year contract extension, increased group bookings, and positive word-… Read full answer