Sample interview questions: How do you handle situations where a customer’s travel insurance policy needs to be adjusted due to changes in their accommodation or hotel arrangements?
Sample answer:
Adjusting Travel Insurance Policies Due to Accommodation Changes
-
Communicate with the Customer: Promptly acknowledge the customer’s request and gather details about the changes, including new accommodation information, dates, and costs.
-
Review Policy Terms and Conditions: Carefully examine the existing policy to determine the specific coverage and exclusions related to accommodation changes.
-
Explore Policy Flexibility: Assess whether the policy allows for adjustments to the insured amount or coverage period. If possible, work with the customer to determine the best solution within the policy’s parameters.
-
Offer Extended Coverage if Necessary: If the original policy does not adequately cover the new accommodation arrangements, suggest an endorsement or rider to extend the coverage. Clearly outline the additional premiums and benefits associated with the adjustment.
-
Document the Changes: Clearly record all modifications made to the policy, including the dates, coverage details, … Read full answer
Source: https://hireabo.com/job/11_4_10/Travel%20Insurance%20Agent