Sample interview questions: How do you handle situations where a guest requests assistance with arranging customized or themed travel experiences?
Sample answer:
Answer:
1. Actively Listen and Determine Guest Preferences:
- Engage in attentive conversation with the guest to thoroughly understand their specific requirements and preferences.
- Ask open-ended questions to gather detailed information about their travel aspirations, interests, and budget.
2. Collaborate with Relevant Staff:
- Consult with the concierge, tour operator, and other relevant staff members to explore available options.
- Share the guest’s preferences and work together to brainstorm ideas that align with their vision.
3. Research and Provide Tailored Suggestions:
- Conduct thorough research on local attractions, tours, and experiences that cater to the guest’s interests.
- Present a curated selection of options, highlighting the unique aspects and potential for customization.
4. Offer Flexible Solutions:
- Demonstrate a willingness to accommodate the guest’s schedule and budget constraints.
- Discuss the possibility of combining different tours or experiences to create a personalized itinerary.
5. Facilitate Bookings and Coordination: Read full answer
Source: https://hireabo.com/job/11_0_1/Front%20Desk%20Manager