Sample interview questions: Can you describe a time when you had to handle a guest service issue involving a natural disaster or severe weather event? How did you resolve it?
Sample answer:
During Hurricane Ian, our coastal resort faced severe winds and flooding. As Guest Services Manager, I swiftly implemented our emergency plan to ensure guest safety and maintain hotel operations.
First, I assembled a dedicated team to continuously monitor weather updates and provide real-time information to guests. We proactively reached out to those in low-lying areas, offering to relocate them to higher floors.
Next, I worked closely with security and maintenance staff to secure the property, including boarding up windows and securing loose objects. Our engineers ensured uninterrupted power and water supply, utilizing backup generators and coordinating with local utilities.
To maintain guest comfort, I organized distribution of essential supplies, such as bottled water, flashlights, and batteries. Our hous… Read full answer
Source: https://hireabo.com/job/11_0_7/Guest%20Services%20Manager