Sample interview questions: How do you handle situations where guests request assistance with arranging or attending sports or athletic events?
Sample answer:
As a Guest Services Manager in a hotel, it is my responsibility to ensure that guests have a memorable and enjoyable experience during their stay. When guests request assistance with arranging or attending sports or athletic events, I approach the situation with meticulous planning and attention to detail.
First and foremost, I would actively listen to the guest’s request and gather all the necessary information. This includes understanding their preferences, such as the type of sports event they would like to attend, the date and time they wish to go, and any specific requirements they may have. By taking note of these details, I can provide personalized assistance to enhance their experience.
Next, I would leverage my extensive network of local contacts and resources to gather information about sports events in the area. This includes staying updated with upcoming games, matches, and tournaments. By having a comprehensive knowledge of the local sports scene, I can suggest suitable options to the guest based on their interests and preferences.
Once I have gathered all the necessary information, I would present the guest with a range of options. This could include providing details about the sporting event, such as the teams involved, the venue, and any additional attractions associated with the event. I would also provide information on transportation options, such as arranging for a hotel car service or providing details about public transportation routes to the venue.
To ensure a seamless experience for the guest, I would take care of all the logistics. This might involve purchasing tickets on their behalf, securing reservations at … Read full answer
Source: https://hireabo.com/job/11_0_7/Guest%20Services%20Manager