Can you describe a time when you went above and beyond to exceed a guest’s expectations?

Sample interview questions: Can you describe a time when you went above and beyond to exceed a guest’s expectations?

Sample answer:

Providing a Memorable Anniversary Celebration:

Scenario:

During my tenure as a concierge at a renowned hotel, I encountered a couple celebrating their 25th wedding anniversary. They were friendly and excited about their milestone. Upon learning about their special occasion, I was determined to make it truly unforgettable.

Action:

1. Personalized Room Decoration:

2. I discreetly contacted the housekeeping department and arranged for a romantic room makeover. The room was adorned with rose petals, scented candles, and a heartfelt handwritten note expressing congratulations.

3. Champagne and Chocolate Surprise:

4. I collaborated with the hotel’s dining team to prepare a chilled bottle of champagne and a delectable chocolate cake. These treats were delivered to their room while they were out for dinner.

5. Private Candlelit Dinner Arrangements:

6. I reserved a secluded corner of the hotel’s fine-dining restaurant and coordinated a special candlelit dinner. The menu featured their favorite dishes, and the ambiance was intimate and romantic.

7. Breakfast in… Read full answer

   Source: https://hireabo.com/job/11_0_8/Concierge