Sample interview questions: How do you prioritize multiple requests from different guests?
Sample answer:
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Acknowledge all requests promptly: Make guests feel heard by acknowledging their requests immediately, even if you can’t address them right away. A simple “I’ll be with you shortly” or “Thank you for your patience” can go a long way in calming anxious guests.
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Prioritize based on urgency and impact: Assess the urgency of each request and its potential impact on the guest’s experience. For example, a guest with a medical emergency would have a higher priority than a guest who wants extra pillows.
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Resolve simple requests immediately: Take care of simple requests that can be handled quickly, such as providing extra towels or directions to the nearest ATM. This shows guests that you’re efficient and attentive to their needs.
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Communicate with guests regularly: Keep guests updated on the status of their requests, even if it’s just to say that you’re still working on it. This shows that you’re taking their requests seriously and that you’re committed to resolving them as quickly as possible.
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Be flexible and creative: Sometimes, you may need to be flexible and creative in order to meet the needs of multiple guests. For example, if you have a limited number of rooms available, you may need to offer guests a different room type or upgrade … Read full answer