Sample interview questions: Can you describe a time when you effectively resolved a guest’s problem or concern?
Sample answer:
During a busy check-in period, a guest approached the concierge desk with a frustrated expression. She explained that her room’s air conditioning unit was not functioning properly, making her stay uncomfortable.
Recognizing the urgency of the situation, I immediately contacted the maintenance department and requested a prompt response. While waiting for the technician, I apologized to the guest for the inconvenience and offered her a complimentary drink to ease her discomfort.
Upon the technician’s arrival, I escorted them to the guest’s room and provided a thorough explanation of the issue. I remained present throughout the repair process to ensure timely resolution and minimize disruption to… Read full answer