Sample interview questions: How do you handle guest inquiries about nearby healthcare facilities or pharmacies?
Sample answer:
Steps to Handle Guest Inquiries about Nearby Healthcare Facilities or Pharmacies:
- Listen attentively to the guest’s needs. Ask clarifying questions to understand the specific type of healthcare facility or pharmacy they require.
- Research and provide options. Consult with hotel staff, online resources, and local directories to identify suitable facilities that meet the guest’s requirements.
- Offer personalized recommendations. Based on the guest’s needs and preferences, recommend specific facilities that are reputable, conveniently located, and offer the desired services.
- Provide detailed information. Provide the guest with the name, address, phone number, website, and any other relevant details of the recommended facilities.
- Offer directions and assistance. If necessary, offer to arrange transport… Read full answer