Sample interview questions: How would you handle a guest’s request for assistance with lost or stolen travel documents?
Sample answer:
Steps to Assist Guest with Lost or Stolen Travel Documents:
- Acknowledge the Situation: Express empathy and understanding for the guest’s predicament.
- Verify Identity: Request a valid photo ID or passport to confirm the guest’s identity.
- Contact the Relevant Embassy or Consulate: Provide the guest with the contact information of the embassy or consulate representing their country of origin.
- Assist with Police Report: Offer to accompany the guest to the nearest police station to file a report.
- Provide Temporary Documentation: If the guest is unable to contact their embassy immediately, help them obtain temporary travel documents or an emergency passport.
- Contact Airlines and Travel Providers: Inform the guest’s airline and travel agencies about their… Read full answer