Sample interview questions: Can you describe a time when you had to handle a guest’s request for a specific type of room due to a medical condition or disability?
Sample answer:
As a concierge, my primary objective is to create a welcoming and comfortable experience for all guests. I handle requests for specific room types due to medical conditions or disabilities with empathy and discretion.
Recently, I assisted a guest who required a wheelchair-accessible room due to a mobility impairment. I promptly checked the availability of suitable rooms, considering their specific needs, such as wider doorways and a roll-in shower. To ensure the guest’s comfort and safety, I offered to personally escort them to their room and familiarize them with the access… Read full answer