Sample interview questions: Can you explain how you handle situations where guests need to modify or extend their reservations?
Sample answer:
Can you explain how you handle situations where guests need to modify or extend their stay?
When a guest requests to modify or extend their stay, I follow a systematic and professional approach:
- Acknowledge and Confirm: I acknowledge the guest’s request and confirm the current reservation details to ensure accuracy.
- Assess Availability: I promptly check availability for the requested modification or extension. If the desired dates are unavailable, I explore alternative options to meet the guest’s needs.
- Communicate Options: I clearly communicate all available options to the guest, including any rate adjustments or surcharges. I ensure that they understand the implications of the modification or extension.
- Secure Guest Approval: Once the guest has selected their desired modification or extension, I obtain verbal confirmation and note the changes in the reservation system. I also provide a written confirmation via email for their records… Read full answer
Source: https://hireabo.com/job/11_0_11/Reservations%20Manager