Sample interview questions: Can you provide an example of a time when you had to handle a guest service issue involving a security incident? How did you address it?
Sample answer:
Can you provide an example of a time when you had to handle a guest service issue involving a security incident? How did you address it?
During my tenure as Guest Services Manager at the Grand Hotel, I encountered a security incident involving a guest’s stolen wallet. Upon receiving the report, I immediately:
1. Established Guest Safety:
- Verified the guest’s well-being and ensured they felt safe.
- Isolated the affected area to minimize further risk.
2. Initiated Investigation:
- Contacted security personnel and law enforcement to document the incident.
- Reviewed CCTV footage to identify any suspicious individuals.
3. Communicated Effectively:
- Kept the guest informed throughout the investigation, providing updates and reassurance.
- Communicated with hotel staff to enhance … Read full answer
Source: https://hireabo.com/job/11_0_7/Guest%20Services%20Manager