Sample interview questions: Can you provide an example of a time when you successfully resolved a guest’s request for a specific type of room due to a mobility issue?
Sample answer:
Certainly! One example of successfully resolving a guest’s request for a specific type of room due to a mobility issue was when a guest with limited mobility called to inquire about accessible accommodations. They explained that they required a room with grab bars in the bathroom and wider doorways to accommodate a wheelchair.
To ensure their needs were met, I immediately checked our room availability and identified a suitable accessible room with the necessary features. I then informed the guest about the available room and asked if they had any additional requirements or preferences.
Understanding the importance of personalized service, I took the initiative to inquire about any specific concerns or preferences the guest might have had. They mentioned needing a room close to the elevator for convenience and expressed interest in having a room with a view if possible.
Taking note of their preferences, I assured the guest that I would do my best to accommodate their requests. I reserved the accessible room closest to the elevator on a higher floor, which provided a picturesque view of the city skyline.
To further enhance their stay, I also made arrangements for a shower chair to be placed in the bathroom, ensur… Read full answer