Sample interview questions: Can you provide an example of how you have successfully resolved a dispute between a client and an adventure travel supplier?
Sample answer:
Can you provide an example of how you have successfully resolved a dispute between a client and an adventure travel supplier?
During an adventure trekking expedition in Nepal, a client sustained a minor injury due to a slippery trail. The client held the supplier responsible, claiming that the trail was not adequately maintained. The supplier, on the other hand, argued that the client was negligent and had disregarded safety instructions.
To resolve the dispute, I took the following steps:
- Gather Evidence: I collected statements from the client, the guide, and any witnesses. I also obtained documentation such as medical records and the supplier’s safety protocols.
- Facilitate a Mediation: I arranged a meeting between the client and the supplier to facilitate a constructive dialogue. I moderated the discussion, helping both parties express their perspectives and identify common ground.
- Propose a Solution: Based on the evidence and the mediated discussion, I proposed a compromise solution. I suggested that the client receive a partial refund for the tour while the supplier would implement additional safety measures on the trail.
- Negotiate an Agreement: I worked with both parties to refine and fi… Read full answer
Source: https://hireabo.com/job/11_4_11/Adventure%20Travel%20Specialist