Sample interview questions: Can you describe a time when you had to handle a guest’s request for a specific type of room due to a noise complaint?
Sample answer:
- Listen attentively to the guest’s complaint, empathize with their situation, and assure them that you will do your best to resolve the issue.
- Gather specific details about the noise complaint, including the time of day or night, the nature of the noise, and the location of the room.
- Check the hotel’s availability to see if there are any quieter rooms that meet the guest’s needs. Prioritize moving the guest to a room that is further away from potential noise sources, such as elevators, housekeeping areas, or busy streets.
- Communicate clearly and frequently with the guest throughout the process. Inform … Read full answer