Sample interview questions: Can you share an experience where you had to resolve conflicts among team members during an event?
Sample answer:
Can you share an experience where you had to resolve conflicts among team members during an event?
During the bustling preparation for a grand gala, a conflict arose between the catering and service teams. The catering team claimed the service team was not promptly relaying food orders, causing delays in meal delivery. The service team, in turn, accused the catering team of providing inconsistent food quality.
To resolve this, I employed the following steps:
1. Active Listening and Validation:
I invited both teams to a private meeting and actively listened to their perspectives without interrupting. I acknowledged and validated their concerns, demonstrating empathy and understanding.
2. Factual Investigation:
I gathered objective data by reviewing communication logs and kitchen production records. This helped me identify the root cause of the misunderstandings.
3. Facilitated Communication:
I created a safe and respectful environment where both teams could share their views and clarify any discrepancies. By encouraging open communication, I helped them understa… Read full answer