Sample interview questions: Can you provide an example of a time when you had to handle a difficult or demanding client during a banquet event?
Sample answer:
- Example of Handling a Difficult Client:
During a grand wedding banquet, a highly influential guest expressed dissatisfaction upon arrival due to a minor issue with their table arrangement. They demanded immediate action and threatened to cause a scene.
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Action Taken:
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Acknowledge and Apologize:
Approached the guest with empathy, acknowledged their concern, and apologized sincerely. - Active Listening:
Gave the guest my undivided attention, listening to their concerns and allowing them to vent their frustration. - Empathize and Validate:
Expressed understanding of their feelings and validated their concerns, ensuring that they felt heard and respected. - Propose Immediate Resolution:
Suggested a prompt solution, swiftly rearranging tables to their satisfaction and ensuring the issue was resolved without further disruption. - Personal Involvement:
Took personal responsibility for the situation, staying available and attentive to the guest’s needs throughout the event. - Continuous Check-Ins:
Periodically c… Read full answer