Sample interview questions: How do you handle the coordination of club lounge or executive lounge service with other hotel departments, such as housekeeping and front desk?
Sample answer:
Coordinating Club Lounge Service with Other Hotel Departments
Housekeeping
- Establish regular communication protocols for cleaning and maintenance schedules.
- Create a detailed checklist outlining the specific cleaning and restocking requirements.
- Provide access to the club lounge for housekeeping staff during off-hours.
- Train staff on the importance of maintaining the premium standards of the lounge.
Front Desk
- Integrate the club lounge reservation system with the hotel’s front desk system.
- Train front desk staff on club lounge privileges, hours of operation, and guest eligibility.
- Establish clear lines of communication for guest check-in, check-out, and any special requests.
- Provide regular updates to the front desk on club lounge availability and any upcomi… Read full answer
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