Sample interview questions: How do you handle high-pressure situations and conflicting priorities?
Sample answer:
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Prioritize tasks and delegate effectively: Triage reservations and guest requests, prioritizing urgent matters while delegating routine tasks to appropriate staff members.
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Maintain composure and empathy: Remain calm and professional under pressure, actively listening to guests’ concerns and empathizing with their needs.
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Communicate clearly and concisely: Provide clear instructions and updates to staff and guests, ensuring everyone is informed and aligned on the best course of action.
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Collaborate and seek solutions: Foster a collaborative environment where staff members feel empowered to share ideas and work together to find creative solutions to challenges.
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