Sample interview questions: Can you explain your approach to managing no-show or cancellation policies?
Sample answer:
No-Show and Cancellation Policy Management Approach
As Reservations Manager, I implement a comprehensive approach to managing no-show and cancellation policies that prioritizes guest satisfaction, revenue optimization, and operational efficiency:
1. Clear and Transparent Communication:
* Ensure policies are easily accessible and prominently displayed on the hotel website, reservation confirmation emails, and in-room materials.
* Communicate policy details to guests during reservation and check-in processes.
2. Flexibility and Discretion:
* Empower frontline staff with the authority to handle no-show and cancellation situations with flexibility and empathy.
* Consider extenuating circumstances, such as emergencies or travel disruptions, and make exceptions where appropriate.
3. Gradual Enforcement:
* Implement a tiered penalty system for no-shows and cancellations, starting with friendly reminders and gradually increasing charges as policies are violated.
* This approach encourages compliance while minimizing potential friction with guests.
4. Technology Integration:
* Utilize reservation management softw… Read full answer
Source: https://hireabo.com/job/11_0_11/Reservations%20Manager