Sample interview questions: Can you explain your approach to managing reservations for guests with specific accessibility needs or requirements?
Sample answer:
As a Reservations Manager with expertise in Hotel Management, I understand the importance of ensuring that all guests, including those with specific accessibility needs or requirements, have a comfortable and enjoyable stay at our hotel. To effectively manage reservations for such guests, I adhere to a meticulous approach that prioritizes their individual needs and ensures their requirements are met.
Firstly, I make it a priority to train my reservations team to be knowledgeable about accessibility requirements and the specific features of our hotel that cater to these needs. This enables them to provide accurate information and make appropriate recommendations to guests during the reservation process. By being well-informed, we can offer suitable accommodations and facilities that align with the accessibility needs of our guests.
When handling reservations for guests with accessibility requirements, I ensure open and clear communication between the reservations team, front office staff, and other relevant departments. This collaboration is crucial in understanding and fulfilling the specific requests of the guests. By effectively sharing information, we can anticipate and address any potential challenges, such as accessible room availability, bathroom accessibility, or the availability of additional equipment like wheelchairs or shower chairs.
To ensure a smooth check-in process, I make sure that all necessary arrangements are made in advance. This includes communicating with the housekeeping department to ensure that the assigned accessible rooms are prepared according to the gu… Read full answer
Source: https://hireabo.com/job/11_0_11/Reservations%20Manager