Sample interview questions: Can you provide an example of when you had to deal with a technical issue related to the reservation system? How did you resolve it?
Sample answer:
During my tenure as Reservations Manager at [Previous Hotel Name], I encountered a technical issue with our reservation system that disrupted online bookings. Upon identifying the issue, I promptly contacted our IT team to report the problem and initiate troubleshooting.
To ensure uninterrupted guest services, I implemented several contingency measures. I activated our backup reservation system, allowing reservations to be processed manually. Additionally, I established a dedicated support line for agents to assist guests with inquiries and facilitate alternative booking methods via phone or email.
While the IT team worked diligently to resolve the system issue, I coordinated with the front desk and housek… Read full answer
Source: https://hireabo.com/job/11_0_11/Reservations%20Manager